Happy Zero Wastes has innovative and sustainable everyday products. Each brand that we carry at is a mission-based and ethical company, many with certifications to show it.

Despite our company’s core values, some products we sell to come in packaging. And it has the following reason:

• The companies that we source our products from are amazing, but they aren’t perfect. Some of our products are required by the EU to be in packaging or its fragility, but this packaging is compostable and/or recyclable.

At Package Free, we ship everything 100% plastic-free in a post-consumer cardboard box with paper wrapping, labels, and tape. All of our shipping materials are 100% recyclable and compostable.

Additionally, we offer the upcycle shipping system with Repack. Which avoids the use of cardboard boxes. 

In Berlin, we offer a bicycle delivery service.

Repack is a returnable package which is designed to fold into letter size when empty and returned to a postbox, anywhere in the world.

Bags are made of durable and recycled materials and come in three adjustable sizes. RePack reduces CO2 emissions by up to 80% and there is no rubbish.

Please note, orders will arrive in 3-10 business days. You should receive an email or SMS order notification with a tracking number to track your shipment.

If you entered your contact information at check out, you will receive an email or SMS order confirmation after your order has been placed. You will receive a shipping confirmation notice with a tracking number as soon as your order has shipped.

Please contact us with your order number and updated shipping address to request an address change to your order, and we will do our best to accommodate if the order has not been shipped.

Please contact us to request that we combine your orders, and we will do our best to arrange the orders. Please include both reference/order numbers.

We do not accept returns or issue refunds. If you have any issues with your product, please contact us as we address exceptions on a case-by-case basis.

It’s a part of our core mission to take care of the environment, and online retail returns are incredibly harmful to the environment. Considering return generates 5 billion pounds of landfill waste per year alone in the U.S. The return process, trucks burn roughly 1.6 billion gallons of diesel fuel, resulting in 15 million metric tons of carbon dioxide emissions. In 2017, 11.3 percent of all purchases were returned, amounting to $380 billion worth of goods. Thank you for being conscious together with us.

We advise our customers to learn how to be a smarter online shopper. We research deeply in all of our products to ensure that our community purchases the most sustainable products available. Please avoid impulse buys, research purchases before making them, and don’t buy what you don’t need. We value you tremendously and hope that, together, we can all work towards consuming less and purchasing more mindfully.

We are not able to process a cancellation once an order is placed and payment is received. It is our compromise at Happy Zero Waste to encourage mindful consumerism for a healthier world and a happier life.

Once an order is placed, if you'd like to add products or cancel an order, please write to us directly to our bot Chat or our contact form. Make sure to include your order number in your request. Once an order has been dispatched, we are unable to cancel the order until it is returned to us.

Please submit a vendor application in the contact form with your company description and product information. 

Happy Zero Waste requests one samples of each SKU to test before we onboard a new brand. Samples will not be returned to the brand, regardless of whether the brand is taken on as a vendor. Why? We love to test out all of our products vigorously before we put them on our website and in our stores for you. We want to ensure that we are only offering our customers the absolute best of what is out there, and to us, that means making sure that our team tests everything!

If we do not take on your product, it doesn't mean it cannot happen in the future! Feel free to reach out and ask us why. We love giving feedback on how awesome brands can improve their packaging and product to align with our mission and values, and we all want to grow together!